For auto repair shops · Greater Vancouver

The phone rings while the car’s on the hoist.

Mylos picks up, answers what a front desk answers, and books the inspection into your calendar. It never quotes a price it can’t stand behind, and it texts you who called before you’ve wiped your hands.

Setup fee waived for a limited time · Set up for you in Greater Vancouver · Booking data stored in Canada

The calls you actually get

Three calls every shop gets, and how each one ends.

1

“How much for a brake job?”

TodayWhoever picks up guesses, or the caller gets voicemail and calls the next shop.

With MylosNo price over the phone. It explains why, books a brake inspection, and confirms the year, make and model so the tech knows the car before it arrives.

2

“Something came up. Can I move my Thursday appointment?”

TodayA voicemail to chase, or a no-show you find out about at 2:30.

With MylosName, the last four digits of the number and the vehicle first. Then it finds the booking, offers new times from your real calendar, and moves it. It never reads a stranger what’s on file.

3

“Are you open? My check-engine light just came on.”

TodayIt’s 6:40 p.m. The bay is locked and the call goes to the machine.

With MylosHours answered straight, then the first opening tomorrow offered and booked. The text with the caller’s details reaches you before you’re home.

The rules it keeps

What it says on your shop’s line, and what it won’t.

A front desk that can be trusted with the phone is one that knows where its job ends. These are the rules Mylos keeps on every call to an auto shop.

What it does

  • Takes the caller’s name, number and vehicle on every booking
  • Books an inspection when someone asks for a price, and says why
  • Answers hours, services, the prices you publish, and how booking works, without a hold
  • Says it’s an automated assistant and that the call is recorded, every time
  • Puts a caller through to you while you’re open; after hours it books or takes a message
  • Recognises a number that has booked before and says welcome back

What it won’t do

  • Quote a repair price. Pads, rotors or both is a hoist question, not a phone question
  • Read an appointment back to anyone who hasn’t given the name, number and vehicle
  • Say a customer’s name from caller ID. The name comes from the caller, never from us
  • Diagnose. It takes down what the caller describes, in their words, for the tech
  • Promise a time it can’t see. Every slot it offers is open on your calendar right then
After the call

What lands on your side of the counter.

A text with the job

Name, number, year, make and model, what they described, and when they’re booked. Sent the moment the call ends.

The booking in your calendar

The inspection or service lands in your calendar as an event, with the vehicle in it. No re-typing.

A text for the calls that don’t book

Someone asks a question and hangs up: you still get who called and what they wanted.

Cancellations you hear about

A cancel or a reschedule frees the slot on your calendar and texts you, so the bay doesn’t sit empty by surprise.

What it costs

What it costs an auto shop.

Priced by the call, not the minute, because a brake-quote conversation shouldn’t cost more for being handled properly. Most shops start on Book.

Canadian dollars, billed monthly. A qualified call is one that reaches the assistant; wrong numbers and hangups never count. All plans and the launch offer.

Questions shop owners ask

Questions auto shops ask before they hand over the phone.

Will it quote prices to my customers?

Only the ones you give it. A fixed price you publish, like an oil change or a diagnostic fee, it states plainly. A repair price, like brakes, it won’t guess, because nobody can quote brakes without seeing the car. It explains that, books an inspection so the shop can give a real number, and confirms the vehicle.

How does it know which car it’s booking?

It asks. Every booking takes the year, make and model along with the caller’s name and number, and the text you get and the calendar event both carry it. When a customer calls back to change or cancel, the vehicle is one of the things they have to give before Mylos will find the appointment.

What if a customer wants to talk to a person?

While you’re open, Mylos puts the caller through to you and stays on the line until you pick up, so they don’t explain themselves twice. After hours, or if nobody answers, it takes the details and texts them to you so you can call back knowing the situation.

Does it work with my shop management software?

Mylos books into your calendar. It doesn’t write into shop-management software today, so if you run your day from one, tell us which and we’ll say plainly whether it fits. Many shops keep the calendar as the source of truth for appointments and run the software for the work order, and Mylos slots into that as it is.

Do I have to send it every call?

No. Most shops forward only the calls they miss, plus evenings and weekends, and keep answering the rest themselves. If you’d rather it took everything, route the main line to Mylos and we’ll size the plan around that.

Run a trade instead? See Mylos for HVAC, plumbing, electrical and appliance repair, where the call turns on the address, not the vehicle.