For trades · Greater Vancouver

It’s 9 p.m., the furnace is dead, and your phone is ringing.

Mylos answers, takes the address, books the first opening tomorrow from your real calendar, and texts you the job before the caller has hung up. For HVAC, plumbing, electrical and appliance repair: on a ladder or on the couch, you don’t lose the call to the next name on Google.

Setup fee waived for a limited time · Set up for you in Greater Vancouver · Booking data stored in Canada

The calls you actually get

Three calls every trade gets, and how each one ends.

1

“Our furnace just stopped. Can someone come tomorrow?”

TodayIt’s after hours. Voicemail, and by morning they’ve booked someone else.

With MylosName, number, the address, and what’s wrong in the caller’s words. Then three real openings from your calendar and the first one booked. You get the text before the call ends.

2

“It’s leaking. I think it should still be under warranty.”

TodayA question that needs you, taken by someone who can’t answer it, or by nobody.

With MylosMylos doesn’t decide warranty. It takes the whole story, tells the caller you’ll call back, and texts you everything so you call back knowing the situation.

3

“Can you come Thursday afternoon?”

TodayYou’re under a sink. The call rings out and the job goes to whoever picked up.

With MylosIt checks Thursday afternoon on your calendar, offers what’s actually open, takes the address and books it. Booked before you’re out from under the sink.

The rules it keeps

What it says on your line, and what it won’t.

A mobile trade’s booking isn’t a job until it has an address and a description a tech can act on. These are the rules Mylos keeps on every call.

What it does

  • Takes the service address on every booking, and puts it in the calendar event
  • Takes what’s wrong in the caller’s own words, for the tech
  • Offers only openings that are free on your calendar right then
  • Says it’s an automated assistant and that the call is recorded, every time
  • Puts a caller through to you while you’re open; after hours it books or takes a message
  • Texts you the job, and texts you the calls that didn’t book

What it won’t do

  • Diagnose or price over the phone. “No heat, thermostat’s on” is what the tech needs, not a guess
  • Promise a same-night visit it can’t see on your calendar. After hours it books the first opening or takes the message
  • Decide a warranty, a complaint, or anything you’d want to decide yourself
  • Read an appointment back to anyone who hasn’t given the name and number first
  • Say a customer’s name from caller ID. The name comes from the caller, never from us
After the call

What lands in your pocket.

A text with the job

Name, number, the address, what they described, and when. Sent the moment the call ends, so you can plan the morning from the truck.

The visit in your calendar

The booking lands as an event with the address in it, ready for the map. No re-typing.

A text for the calls that don’t book

A pricing question, a hang-up, a “just checking”: you still get who called and what they wanted.

Cancellations you hear about

A cancel or a reschedule frees the slot on your calendar and texts you, so you’re not driving to an empty house.

What it costs

What it costs a trade.

Priced by the call, not the minute. Many trades answer their own phone during the day and start on After Hours; the ones on the tools all day take Book.

Canadian dollars, billed monthly. A qualified call is one that reaches the assistant; wrong numbers and hangups never count. All plans and the launch offer.

Questions trades ask

Questions trades ask before they hand over the phone.

Does it get the address?

Yes, on every booking. A visit without an address isn’t a job, so Mylos asks for it before it offers a time, confirms it, and puts it in the calendar event and in the text you get. On a reschedule it carries across.

What happens with an emergency at 2 a.m.?

Mylos answers, takes the details and the address, and books the first opening you’ve left on your calendar, or takes the message if there isn’t one that suits. It texts you right away either way. What it doesn’t do is promise a same-night visit or wake anyone up; if you want true after-hours dispatch, that’s a conversation for the setup call, not something the assistant decides on its own.

Will it try to diagnose the problem?

No. It asks what’s happening and takes the caller’s description down as they said it, so the tech arrives knowing “no heat, thermostat’s on, no noise” rather than a guess. It never quotes a price for the fix.

Can it put a caller through to me on the job?

While you’re open, yes. It transfers the call to you and stays on the line until you pick up, so the caller doesn’t explain themselves twice. If you can’t answer, or it’s after hours, it takes the details and texts them to you instead.

I’m a one-person outfit. Is this overkill?

It’s built for exactly that. After Hours costs about $6.50 a day and only covers the calls you can’t take: evenings, weekends, and the ones that ring out while you’re working. One saved job usually covers the month. There’s nothing to learn on your side; the bookings land in the calendar you already use.

Run an auto shop? See Mylos for auto repair shops, where the call turns on the vehicle and the no-quote rule.